Frequently Asked Questions

Is everything you sell brand new?

Yes. Every product at Boldhead is new and ships in its original packaging. We do not sell used, refurbished or open-box items.

How do I pick the right resistance level?

Each band or set lists its resistance range on the product page. If you are new to band training, start with a light or medium set and work up; if you already lift, a heavy set or a multi-level pack gives you more room to progress.

Can I put my bottle or tumbler in the dishwasher?

Check the care line on the product page. Most plastic and glass bottles are top-rack safe, while insulated stainless steel bottles are usually hand-wash only so the vacuum seal is not damaged.

Are your travel bottles and organisers carry-on friendly?

Yes. Packing cubes and toiletry kits are sized for cabin bags, and liquid containers show their capacity so you can keep within the 3.4 oz / 100 ml limit.

Will a charger or cable work with my phone?

Connector type (USB-C, Lightning, USB-A) and supported devices are stated on every tech product page. If you are not sure, email us the model of your device and we will confirm before you order.

Do you ship outside the United States?

No. We deliver to all 50 US states only; international shipping is not available.

What does shipping cost?

Nothing. Standard shipping is free on every order, with no minimum spend. There is no expedited option.

How quickly will my order arrive?

Orders are processed within 0-1 business days (orders placed after 2:00 PM MT are processed the next business day) and standard delivery then takes 2-3 business days.

How do I track my parcel?

A tracking number is emailed to you the moment your order is dispatched. Use it to follow the parcel at any time.

Which payment methods can I use?

We accept Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Every payment is processed by Shopify Payments over an SSL-encrypted, PCI-DSS compliant checkout, and your card details are never stored on our servers.

What can I return?

We accept returns for manufacturing defects, transit damage or a wrong item received, as long as you contact us within 30 days of delivery. Returns for change of mind or personal preference are not accepted. Transit damage must be reported within 72 hours of delivery with photos.

How do I start a return?

Email support@boldhead.net with your order number, a description of the problem and photos where relevant. We review every request within 1-2 business days and, if it is approved, send return instructions and cover the return shipping.

When will I get my refund?

Once the returned item has been received and inspected, the refund is issued to your original payment method within 3-7 business days. Your bank may take a little longer to show it on your statement.

How can I reach you?

Email support@boldhead.net or call +1 (520) 278-4919 during Monday-Saturday, 9:00 AM - 6:00 PM MT. We reply within 1-2 business days.