Refund & Returns Policy

Effective date: September 17, 2026

Boldhead stands behind what it sells. If something arrives faulty, damaged or not what you ordered, this policy explains when a return is accepted, how to request one, who pays for the return shipping and how and when you are refunded.

What can be returned

We accept a return in three situations:

• Manufacturing defect: a flaw in the materials or workmanship of the product.
• Transit damage: the product was damaged on its way to you.
• Wrong item: you received something other than what you ordered.

Returns for change of mind, a different size or colour than expected, or personal preference are not accepted. If you are unsure about a product before ordering, ask us and we will help you choose.

Time limit

You must contact us within 30 days of the delivery confirmation to request a return. Requests received after that window cannot be accepted, so please check your order as soon as it arrives.

Damaged deliveries

Transit damage must be reported within 72 hours of delivery. So we can settle the claim with the carrier quickly, send photos showing:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, legible;
• the packaging material inside the box.

How to request a return

• Email support@boldhead.net with your order number and a description of the problem, plus the photos described above for damaged items.
• We review the request and confirm eligibility within 1-2 business days.
• If approved, we send you return shipping instructions.
• Ship the item back as instructed, in its original packaging where possible, with all parts and accessories included.
• When the item has been received and inspected, we issue the refund.

Return shipping

For an approved return, whether for a defect, transit damage or a wrong item, we pay the return shipping. You will not be charged for sending a qualifying item back. Please wait for our instructions before shipping anything: a return sent without prior approval cannot be matched to a request and may be delayed.

How you are refunded

Refunds go to the payment method used at checkout, for the full amount paid for the returned item. We do not offer exchanges or store credit. Where a lost or damaged item is replaced, the replacement ships with free standard delivery like any other order; otherwise, if you would like the same item again, place a new order once the refund is confirmed.

Refund timing

After the returned item has been received and inspected, the refund is processed within 3-7 business days. Your bank or payment provider may need a few more days to show it on your statement.

Cancelling an order

Contact support@boldhead.net as soon as possible if you need to cancel. Orders that have already been processed or shipped may not be cancellable.

Contact

• Email: support@boldhead.net
• Phone: +1 (520) 278-4919
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT