Shipping Policy

Effective date: September 17, 2026

Here is everything about how Boldhead gets your order to your door: where we deliver, how long it takes, what it costs (nothing) and what to do if a parcel goes astray. This policy applies to every order placed on the site.

Where we deliver

We ship to all 50 US states. We do not ship internationally at this time.

One service, always free

Every order ships by standard shipping, and standard shipping is free, with no minimum order amount. We do not offer expedited or express delivery, so there is nothing to choose and nothing to pay at the shipping step.

Processing time

Orders are processed within 0-1 business days, excluding weekends and major US holidays. Orders placed after 2:00 PM MT are processed on the next business day.

Transit time

Once dispatched, standard shipping normally takes 2-3 business days. Remote addresses, severe weather and carrier conditions can occasionally add a day; the estimate is a typical window, not a guarantee, but the large majority of parcels arrive inside it.

Tracking

When your parcel leaves us you receive an email with its tracking number, so you can follow it from dispatch to delivery. Tracking can take a few hours to show its first scan after the email arrives. Please make sure the shipping address you enter at checkout is complete and correct, including apartment or unit numbers; we ship to the address as provided and cannot redirect a parcel once it is with the carrier.

Costs at checkout

Because shipping is free, the total shown at checkout is the product price plus any applicable sales tax. That is the full amount; nothing is added later.

What free shipping covers

Free shipping means delivery to the address you gave at checkout. It does not include installation, assembly or in-home delivery services.

Lost or delayed parcels

If tracking has stopped moving, or your parcel is well past the expected delivery window, contact us with your order number. We will open an enquiry with the carrier, keep you updated, and work with you until the matter is resolved. If tracking shows the parcel as delivered but you cannot find it, check with neighbours, building reception and any safe place first, then let us know within a few days so the carrier trace can be started promptly.

Damaged on arrival

If the parcel arrives damaged, report it within 72 hours of delivery with photos; see our Refund & Returns Policy for the details.

Questions about shipping

• Email: support@boldhead.net
• Phone: +1 (520) 278-4919
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT